SHIPPING POLICY

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over 50 Euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When will I receive my order?

Your order will be shipped within 3 to 5 business days after having received your order confirmation email. Please note that shipping times may be longer during peak periods (i.e. sales, holidays, and new releases).

If you bought the shoes as a preorder, please consult the specific product page, where we will indicate estimated shipping date. Once your order has been processed, you will receive an email containing a tracking number. 

Can I change/cancel my order?

For urgent requests regarding your order, please contact our customer support team via support@rombaut.com 

Please note that we start working on your order as soon as it is placed, to have it delivered to you as soon as possible, so there is a limited timeframe in which we can amend or cancel it. 

If your order hasn’t been shipped already, we can modify size (if available in stock), if it’s been already shipped, please return it to us following our return guide, and we will then have the correct one shipped out on client's expense.

If you wish to cancel your order, kindly let us know via the email mentioned above. Once we will receive the shoes, we will proceed with the refund. 

Please note that only the actual item cost is refunded, we do not refund shipping costs.

Can I provide my delivery address in a language different than English?

For shipment outside of Europe, we highly recommend you to write your address in English to prevent delivery issues.

Can I change my address/contact information?

If your order hasn’t been shipped, please contact our customer support service as soon as possible via support@rombaut.com to modify any delivery and/or contact information. 

If you would like to change your address/contact information once you have received your shipping confirmation, please contact the delivery company’s local customer service with a confirmed tracking number, and they will be able to give you assistance.

Do I need to pay import taxes and duties? How much will I be charged?

Import taxes and duties may be charged to the customers, and have to be paid before receiving the item, or upon delivery. This applies to all shipments outside of the EU (i.e. USA, China, Japan, UK, Switzerland…). If the customer refuses the shipment, the return shipment must be covered by the customer. 

Please note that due to Brexit, the UK is considered an Extra EU Country as well, and import taxes will be applied as mentioned above.