RETURN POLICY

1. Place the items that you want to return in the original package
2. Send an email to support@rombaut.com with your order details and reason of return
3. Make sure that the package is well covered and packed
4. Schedule a pick-up through your preferred courier or leave the parcel at your closest access point
5. When filling the export forms we suggest describing the items as "Shoes -Return" for personal use, and never declaring a value higher than 50 Euro or Dollars. All import taxes that will have to be paid to receive the package, will be deducted from the amount of the eventual return. 
6. All packages have to be sent back to our warehouse, at the following address:
   HECNY
   Desire De Bodtkaai 27
   9400 Ninove
   Belgium
   Phone: +32 486 21 24 26
   Email: support@rombaut.com
7. You are responsible for covering all shipping costs and duties associated with returning your item, except in cases where the pair is defective or has production flaws.

If any of this is unclear or if any information is needed, please contact us at support@rombaut.com before shipping the package.

Please retain a copy of your return receipt from your courier in case anything should happen during the return process. 

RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable/non-refundable items:

1. gift cards
2. pre-order collections
3. limited edition collections
4. discounted products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 14 days after delivery
3. Any items that are being returned after delivery refusal by customer

Please be aware that socks, shirts and slippers are not returnable items, if you have sizing questions please contact us in advance at support@rombaut.com 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15-30 days.

Please be aware that socks, shirts and slippers are not refundable items, if you have sizing questions please contact us in advance 

Items that are not accepted by customers upon delivery due to tax charges will not be refunded

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. Refunds may take up to 15 labor days.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@rombaut.com.

Sale items (if applicable)

Only regular priced items may be refunded, sale items will not be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@rombaut.com and we will provide you with further details. 

Please be aware that socks, shirts and slippers are not exchangeable items, if you have sizing questions please contact us in advance.